q77 Privacy Policy

This Privacy Policy describes how q77 collects, processes, stores, and protects the personal information of users who access our online casino and sports betting platform at q77.bar. By creating an account, making a deposit, or continuing to use our services, you acknowledge that you have read and agreed to the terms set out in this policy.

q77 is committed to transparency and to handling your information responsibly. This policy applies to all users located in Bangladesh and any other jurisdiction who access our platform. We encourage you to read this document in full and contact us at any time if you have questions about how your data is managed.

1. Information We Collect

When you register and use q77, we collect two broad categories of information: information you provide directly to us, and information collected automatically through your use of the platform.

Information You Provide Directly

During account registration, identity verification (KYC), and platform use, you may provide the following categories of personal data:

• Full name, date of birth, and nationality
• Residential address, city (e.g. Dhaka, Chittagong, Sylhet, Rajshahi, Khulna), and postal code
• Email address and mobile phone number registered with bKash, Nagad, or Rocket
• Government-issued identification documents for identity verification
• Financial account details necessary for processing deposits and withdrawals

Information Collected Automatically

When you access the q77 platform through your mobile device or browser, we automatically collect certain technical and behavioral data, including:

• IP address, device type, operating system, and browser type
• Pages visited, games accessed, betting history, and session duration
• Geolocation data (country and region level) derived from your IP address
• Cookies, session tokens, and similar tracking technologies

2. How We Use Your Information

q77 uses the information we collect solely for legitimate operational and compliance purposes. Specifically, your personal data is used to:

• Create and maintain your q77 account and verify your identity during the KYC process
• Process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment methods
• Deliver customer support, resolve disputes, and respond to queries submitted to [email protected]
• Enforce responsible gaming policies, including age verification (21+), self-exclusion requests, and fraud prevention
• Improve platform performance, personalize your experience, and conduct internal analytics
• Send you service notifications, promotional offers, and policy updates where you have opted in to receive them

We do not use your information for any purpose that you have not consented to, and we never profile or target users based on protected personal characteristics.

3. Sharing Your Information

q77 does not sell, rent, or trade your personal information to any third party. We may share limited data with the following categories of partners only when strictly necessary:

Payment Service Providers

To complete financial transactions, we share necessary payment data with processors such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card networks (Visa, Mastercard). These providers operate under their own privacy and security standards, which we encourage you to review.

Technology and Service Partners

We work with trusted technical partners (including hosting providers, analytics platforms, and customer support tools) who process data on our behalf under strict data processing agreements. These partners are contractually prohibited from using your data for any purpose beyond the services they provide to q77.

Legal and Regulatory Requirements

We may disclose personal data if required to do so by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of q77, our users, or the public.

4. Cookies and Tracking Technologies

q77 uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences, and to understand how users interact with our services. A cookie is a small text file placed on your device when you visit our platform.

We use the following types of cookies on q77.bar:

• Essential cookies — required for the platform to function, including login sessions and security tokens
• Functional cookies — used to remember your language preference and display settings
• Analytics cookies — used to measure platform usage, popular game categories, and session behavior in aggregate form
• Security cookies — used to detect and prevent fraudulent activity on your account

You can control cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the q77 platform and your ability to access certain services.

5. Data Security

q77 takes the security of your personal information seriously. We implement industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive information such as identification documents and financial records, and restricted internal access to personal data on a need-to-know basis.

Despite our best efforts, no platform can guarantee absolute security. In the event of a data breach that is likely to pose a risk to your rights and freedoms, we will notify affected users promptly and take all necessary remedial action. We recommend that you use a strong, unique password for your q77 account and enable any available two-factor authentication features to further protect your account.

6. Data Retention

We retain your personal information for as long as your q77 account remains active and for a reasonable period thereafter to fulfill legitimate business purposes, resolve disputes, and comply with applicable legal and regulatory obligations. The specific retention period depends on the type of data and the reason for which it was collected.

KYC documents and identity records are retained for a minimum of five years from account closure or the date of the last transaction, whichever is later, in accordance with standard anti-money laundering (AML) obligations. When personal data is no longer required for any active purpose, we securely delete or anonymize it in accordance with our internal data management policies.

7. Your Rights

As a q77 user, you have specific rights regarding the personal data we hold about you. You may exercise any of the following rights by contacting our support team:

• Right of access — request a copy of the personal data q77 holds about you
• Right to rectification — request correction of any inaccurate or incomplete personal information
• Right to erasure — request deletion of your data where it is no longer necessary for the purposes for which it was collected
• Right to restrict processing — request that we limit how we use your data in certain circumstances
• Right to withdraw consent — you may withdraw consent for optional data processing (e.g. promotional communications) at any time without affecting the lawfulness of prior processing

To exercise any of the above rights, please contact our dedicated support team. We will respond to all verified requests within a reasonable timeframe and at no charge.

8. Third-Party Payment Providers

q77 integrates with third-party payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card networks — to facilitate deposits and withdrawals in Bangladeshi Taka (BDT). When you initiate a financial transaction, you may be redirected to or interact with the payment provider's own interface.

Please note that once you are on a third-party provider's platform, their own privacy policy and terms of service apply. q77 is not responsible for the data practices of external payment providers. We encourage you to review their respective privacy policies before completing any transaction.

9. Age Restriction and Minor Protection

q77 is strictly an 18+ platform — and in line with Bangladesh market standards, we enforce a minimum age of 21 years. Persons under the age of 21 are strictly prohibited from registering, playing, or wagering on our platform. During the registration and KYC process, we collect and verify date of birth to ensure compliance with this requirement.

We do not knowingly collect or process personal data from individuals under the age of 21. If we discover that we have inadvertently collected data from a minor, we will promptly delete that data and close the associated account. If you believe a minor has registered on q77, please notify us immediately at [email protected].

10. Changes to This Privacy Policy

q77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When we make material changes to this policy, we will update the "Last Updated" date at the top of this document and, where appropriate, notify affected users via email or an in-platform notification.

Your continued use of q77 after any policy update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information. If you do not agree with any changes, you should discontinue use of the platform and contact us to request account closure.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way q77 handles your personal data, please do not hesitate to reach out to our support team. We are available 24/7 and are committed to responding to all privacy-related inquiries promptly.