q77 Terms & Conditions

Key Highlights

1. Acceptance of Terms

By registering an account, accessing, or using any service offered by q77, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions. If you do not agree with any part of these terms, you must discontinue your use of the platform immediately.

These terms apply to all users of q77, including visitors, registered members, and players actively participating in games or betting activities. They form a legally binding agreement between you and q77 and govern your entire relationship with the platform.

2. Eligibility Requirements

To create an account and use q77's services, you must meet all of the following eligibility criteria. Failure to meet any one of these conditions means you are not permitted to use this platform:

• You must be at least 21 years of age at the time of registration and at all times while using the platform.
• You must be a resident of Bangladesh or otherwise legally permitted to engage in online gaming activities in your jurisdiction.
• You must provide accurate, current, and complete personal information during account registration, including a valid national identity or any other government-issued identification.
• You must not be a current or former employee, contractor, or affiliate of q77 or any associated business entity.
• You must not have a previously closed, banned, or self-excluded account on the q77 platform.

q77 reserves the right to conduct identity verification checks at any time. Players must cooperate fully with any Know Your Customer (KYC) procedures, which may include submitting copies of national ID, bKash or Nagad transaction records, or other relevant documentation.

3. Account Registration & Security

Each user may hold only one registered account on the q77 platform. The creation of multiple accounts by the same individual is strictly prohibited and will result in immediate account suspension along with forfeiture of any associated balances. Duplicate account detection is performed using IP address analysis, device fingerprinting, and payment method matching.

Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. q77 strongly recommends the following security practices:

• Use a strong, unique password that combines uppercase letters, lowercase letters, numbers, and special characters.
• Never share your account password or one-time verification codes with any other person, including q77 staff — our team will never ask for your password.
• Log out of your account whenever you use a shared or public device, and report any unauthorized access immediately to our support team.

Account Verification (KYC)

q77 complies with standard industry KYC practices. Before processing withdrawal requests or upon our discretion at account review, we may require you to submit valid identification documents such as a National ID card, Passport, or Driver's License, along with proof of payment method ownership (e.g., a screenshot of your bKash or Nagad account registered in your name). Failure to complete KYC may result in withdrawal delays or account restriction.

4. Deposits & Withdrawals

q77 supports a range of payment methods designed for the convenience of players based in Bangladesh. All monetary values on this platform are expressed in Bangladeshi Taka (BDT) unless explicitly stated otherwise. All deposit and withdrawal transactions are subject to our processing policies outlined below.

Accepted Payment Methods

q77 currently accepts deposits and processes withdrawals via the following payment channels:

• Mobile Financial Services: bKash, Nagad, Rocket, and Upay — the most widely used MFS platforms in Bangladesh.
• Bank transfer via selected Bangladeshi banks including Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank.
• International card payments via Visa and Mastercard where applicable and subject to your card issuer's terms.

Withdrawal Policy

Withdrawal requests are processed within 24 to 72 hours of submission, subject to KYC clearance and any applicable wagering requirements on bonuses. The minimum withdrawal amount and any applicable transaction fees are displayed within the cashier section of your account. q77 reserves the right to delay processing where additional verification is required, or where there is reason to suspect fraudulent activity.

5. Bonuses & Promotions

q77 offers a variety of bonuses and promotional incentives to both new and existing players. All bonuses are subject to the following general conditions unless specific promotion-level terms state otherwise. Players are encouraged to read individual promotion pages carefully before opting in.

• Welcome bonuses and reload bonuses are subject to a rollover/wagering requirement, typically expressed as a multiplier (e.g., 20x the bonus amount) before any winnings derived from the bonus can be withdrawn.
• Free spins are credited to specific games only and any winnings are subject to the wagering requirements detailed in the specific promotion's terms.
• Bonuses cannot be transferred, exchanged for cash directly, or combined with other offers unless explicitly permitted in the specific promotion terms.
• q77 reserves the right to withdraw or modify any promotional offer at any time without prior notice. Any bonus awarded in error will be voided and reclaimed from the player's account balance.

Bonus abuse, including but not limited to creating multiple accounts to claim promotions more than once, using software to exploit bonus mechanics, or colluding with other players, will result in immediate account suspension and permanent forfeiture of all funds.

6. Responsible Gaming

q77 is deeply committed to promoting a safe and responsible gaming environment for all players. We recognize that while the vast majority of users enjoy our platform recreationally, gambling can become a problem for some individuals. We encourage all players to set personal deposit limits, session time limits, and loss limits within their account settings. If at any time you feel that your gambling is becoming compulsive or harmful, please contact our support team immediately.

Players may request a self-exclusion period of 30 days, 90 days, 6 months, or a permanent self-exclusion from the platform. During a self-exclusion period, your account will be locked and you will not be able to deposit, play, or claim bonuses. Self-exclusion requests are handled with complete confidentiality. For more information, please visit our Responsible Gaming page.

7. Prohibited Activities

The following activities are strictly forbidden on the q77 platform. Violation of any of these rules may result in immediate account suspension, forfeiture of funds, and potential reporting to relevant authorities:

• Using automated bots, scripts, artificial intelligence tools, or any other software designed to gain an unfair advantage over other players or to manipulate game outcomes.
• Engaging in money laundering, illegal fund transfers, or using the platform to process payments connected to any unlawful activity.
• Colluding with other players, sharing game strategies in real-time to manipulate outcomes, or engaging in any form of cheating in live casino games.
• Providing false personal information, impersonating another person, or attempting to bypass identity verification procedures.
• Attempting to access, interfere with, or disrupt q77's systems, servers, networks, or databases through hacking, denial-of-service attacks, or any other malicious technical means.

8. Intellectual Property

All content on the q77 platform — including but not limited to logos, trademarks, game assets, graphics, text, software, audio, video, and the overall look and feel of the site — is the exclusive intellectual property of q77 or its licensed content partners. No content may be copied, reproduced, modified, published, distributed, or used commercially without the express prior written consent of q77.

Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the q77 platform solely for personal, non-commercial recreational purposes. Any use of q77 content outside of these terms terminates this licence immediately.

9. Privacy & Data Protection

q77 collects and processes personal data in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions. By using the q77 platform, you consent to the collection, storage, and processing of your personal information as described therein. We implement SSL encryption, two-factor verification, and other industry-standard security measures to protect your data. We do not sell or rent your personal information to third parties. For full details on how we handle your data, please review our Privacy Policy.

10. Limitation of Liability

To the fullest extent permitted by applicable law, q77, its directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of or inability to use the platform, including but not limited to loss of winnings, loss of data, loss of goodwill, service interruption, computer damage or system failure, even if q77 has been advised of the possibility of such damages.

q77 does not guarantee that the platform will be uninterrupted, error-free, or completely secure at all times. Occasional maintenance windows, technical disruptions, or connectivity issues may affect service availability. We make no warranty, express or implied, regarding the accuracy, reliability, or completeness of any content on the platform, including game results and account balance displays.

11. Amendments to These Terms

q77 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will update the 'Last updated' date at the top of this document. Where required, we may provide additional notice via email or a platform notification. Your continued use of the q77 platform following any amendment constitutes your binding acceptance of the revised terms.

It is your responsibility to review these terms periodically. q77 accepts no liability for any loss or inconvenience resulting from your failure to review updated terms in a timely manner. The most current version of these Terms & Conditions will always be accessible at q77.bar/terms-conditions.

12. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable law. Any dispute, controversy, or claim arising out of or in relation to these terms, or the breach, termination, or validity thereof, shall first be attempted to be resolved amicably through direct communication with the q77 support team. If a resolution cannot be reached within 30 days, the matter may be escalated through formal dispute resolution channels. q77 is committed to fair play and transparent dispute handling for all players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal.

13. Contact Us

If you have any questions, concerns, or requests relating to these Terms & Conditions, please reach out to our support team. We are available 24 hours a day, 7 days a week, and aim to respond to all enquiries within 24 hours Bangladesh Standard Time (UTC+6).

Email: [email protected] (plain text — not a clickable link). Our support team is available in English and can assist with account queries, bonus questions, payment issues, and responsible gaming requests.